Definitions and key terms to help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to SONO Music, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the SONO Music Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit SONO Music and use the services.
  • Service: refers to the service provided by SONO Music as described in the relative terms (if available) and on this platform.
  • Website or App: SONO Music websites or apps
  • You: a person or entity that is registered (or not registered) with SONO Music that uses the Services.

SONO Music – Refund and Cancellation Policy

1. Platform Subscriptions (SONO for Artists & Other Digital Services)

By subscribing to SONO Music’s platform services, including but not limited to SONO for Artists, users acknowledge and agree to the following terms:

  • Non-Refundable Policy: All subscription fees are non-refundable, even in the event of temporary errors, bugs, or platform limitations at the time of registration or use.
  • Deferred Activation Guarantee: If technical issues prevent a user from fully utilizing the platform at the time of purchase, the subscription period will not commence until the platform becomes fully functional for that user. The next billing cycle will be deferred accordingly, ensuring users are only charged again one year after the actual activation date of full functionality.
  • Ongoing Support & Fixes: SONO Music is committed to resolving any technical issues promptly. Users are encouraged to report issues via our support channels. No refunds shall be issued during this process, as platform access will be extended to compensate for any downtime or limitations.
  • Right to Modify: SONO Music reserves the right to modify features, pricing, and conditions of the subscription service. Such changes will not affect users who are within an active paid period, and future renewals will reflect the updated terms.

2. Marketplace Products & Services

For physical and digital goods or services purchased via the SONO Music marketplace (e.g., press releases, playlist submissions, branding services):

  • 28-Day Cancellation Window: Users may request a cancellation and refund within 28 days of purchase if the service has not yet been rendered or if the physical product has not been shipped.
  • Completed Services: Services that have been delivered in full (e.g., published articles, completed campaigns) are non-refundable once execution has begun or delivery is confirmed.
  • Faulty Goods: If a physical product is defective or damaged upon delivery, customers are entitled to a replacement or refund in accordance with standard consumer protection laws.

3. Contact and Dispute Resolution

If you have concerns regarding your subscription or a marketplace purchase, please contact our support team at support@sonomusic.co before initiating any external dispute. We are committed to fair, transparent resolutions.